Privacy Policy
How MPPT Care collects, uses, protects, and lets you control your personal information when you use the MPPT Care mobile application.
1 Introduction
This Privacy Policy explains how MPPT Care ("we", "us", "our") handles your personal information in the MPPT Care mobile application (the "App"). The App lets customers create an account, submit and track service complaints and requests, and contact our team.
By creating an account and using the App, you agree to the practices described here. If you do not agree, please do not use the App.
2 Information we collect
We only collect information needed to run the service. We do not use advertising, analytics, or third-party tracking, and we do not sell your data.
| Data | Why we collect it |
|---|---|
| Name, phone number, email (optional) | To create and secure your account and identify you for service. |
| Password | To sign you in. Stored only in an irreversible hashed form — never in plain text. |
| Physical address (city, society, street, house details) | To locate the service site and provide support. |
| Approximate & precise location | To place your complaint on a map at the correct location (only when you use that feature). |
| Complaint & service details (description, selected service, chosen payment method, status history) | To register, route, and resolve your requests. |
| Messages you send (contact & feedback forms) | To respond to your enquiries and improve our service. |
We do not collect advertising identifiers, your contacts, browsing history, or usage-analytics profiles.
3 How we use your information
- Create, secure, and manage your account.
- Register, assign, and resolve your service complaints and requests.
- Send you one-time passcodes (OTPs) and important service notifications.
- Respond to your contact and feedback messages.
- Protect the App against fraud, abuse, and unauthorised access.
- Meet legal and regulatory obligations.
4 Phone verification (OTP)
We verify your phone number using a one-time passcode (OTP) sent by SMS. To deliver that SMS, your phone number is shared with our SMS gateway provider solely for the purpose of sending the message. OTP codes are short-lived and rate-limited to protect your account.
5 Location data
When you pin a complaint location, the App may request access to your device location to show your position on the map and record the service location. You can decline the permission; the App remains usable, and you can enter your address manually. Map display is provided by Google Maps.
7 Data retention
We keep your information for as long as your account is active and as needed to provide the service. When you delete your account, we remove or irreversibly anonymise your personal identifiers as described below. Some records may be retained for a limited period where required for legal, security, or accounting purposes.
8 Your rights & choices
- Access & correction — view and edit your profile details in the App at any time.
- Deletion — delete your account and personal data (see below).
- Permissions — control location access from your device settings.
To exercise any right, use the in-app controls or contact us at the address below.
9 Account & data deletion
You can delete your account directly in the App:
Open the App → Profile → Delete Account → confirm. This permanently disables your account and removes or irreversibly anonymises your personal data — your name, email, phone number, and saved addresses. Once deleted, the account cannot be recovered or logged into again.
Prefer us to do it for you? Email info@mpptcare.com from your registered email or with your registered phone number, and we will process the deletion.
10 Security
We protect your data with industry-standard measures: encrypted connections (HTTPS) for all traffic, passwords stored only as irreversible hashes, encryption of sensitive stored settings, and access controls with audit logging. No method of transmission or storage is 100% secure, so while we work continuously to safeguard your information, we cannot guarantee absolute security.
Your responsibilities: you are responsible for keeping your login credentials confidential, for all activity that occurs under your account, and for ensuring the information you provide is accurate and up to date.
11 Children's privacy
The App is intended for adults and is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.
12 Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last updated" date above and, where appropriate, notify you in the App. Continued use of the App after changes means you accept the updated policy.
By using the App, you consent to this Privacy Policy. It is governed by, and interpreted in accordance with, the laws of Pakistan.