How can we help?
Questions about the MPPT Care app, a service request, or your warranty? Reach our after-sales support team below — we're glad to help.
Hours & location
Mon – Sat, 9:00 AM – 6:00 PM
Lahore, Pakistan (PKT)
Common questions
I can't sign in
Sign in with the phone number you registered and your password. If you've forgotten it, tap Forgot password? on the sign-in screen to reset it with a one-time code sent by SMS. If the code doesn't arrive, wait a minute and tap resend — or contact us and we'll help you get back in.
I didn't receive my verification code (OTP)
Codes are sent by SMS and usually arrive within a minute. Make sure your number is entered correctly and has signal, then tap Resend. If it still doesn't arrive, email or WhatsApp us and we'll verify your account for you.
How do I raise a service or repair request?
Open the app, tap New request, choose the product, describe the issue, and confirm your location so a technician can reach you. You can track the status of every request from the home screen.
How do I check my warranty?
Your registered products and their warranty status appear under Warranties in the app. If a product is missing or a date looks wrong, contact us with your purchase details and we'll update it.
How do I delete my account?
Open Profile → Account in the app and choose Delete account, or email us and we'll remove your account and personal data.